Payment Methods
We accept Visa, Mastercard, or Amercian Express.
Order Processing Policy
Your order will be processed within 1 business day. Business days are Monday-Friday. All orders received before 12:00 noon EST are processed the same business day. All orders received after 12:00 noon EST are processed the following business day.
Some orders may take longer than one day to process, given both internal and external factors. If you are concerned about your order arriving by a certain date, please contact us.
Shipping Policy
Some items we ship may be oversized, or require additional shipping cost. If this is the case with your order you will be contacted with the adjusted shipping cost via email prior to shipping.
• All shipments outside of our local New England delivery area will be delivered via UPS. We are unable to ship to P.O. Boxes.
• See below for estimated shipping times for shipping via UPS Ground:
We deliver on our own trucks to the states listed below, if your order reaches a minimum of $150.00. All other locations/orders will be delivered through UPS.
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Massachusetts |
| Vermont (limited areas) |
New Hampshire |
| Rhode Island |
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• In rare cases, UPS may lose or damage a package. Please see our Return Policy below for instructions on how to proceed in these situations.
Cancellation Process
You may cancel your order only prior to its being shipped. For this reason, to cancel an order please contact customer service as soon after you process your order as possible by calling 800-225-4641. After your order ships, it can only be cancelled by following our return procedures.
Return Policy
All returns must be approved by a customer service representative. Our return process is simple and there are no restocking fees. Certain steps are required depending on the return situation, as follows:
• Damaged Merchandise: If merchandise is delivered with visible damage to the outer packaging or inner contents, do not send the merchandise back with the UPS driver as a "Refused Delivery". Do not discard the damaged merchandise in case an inspection is necessary. Immediately call customer service at 800-225-4641 or email
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, and please specify whether or not you desire replacement merchandise to be shipped. We will process a UPS Damage Claim on your behalf. After the claim process is concluded, a refund credit for the damaged merchandise will be processed automatically. If replacement merchandise is requested, it will be shipped without payment, and the refund credit from the damaged merchandise will offset the cost.
• Incorrect Merchandise ("mispicked"): If we accidentally ship you the wrong merchandise, do not send the merchandise back with the UPS driver as a "Refused Delivery". Immediately call customer service at 800-225-4641 or email
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, and please specify whether or not you desire replacement merchandise to be shipped. A digital UPS return label will be emailed to you, to be printed and taped to the returning merchandise. You may choose to give the returning package(s) to the UPS driver that will be dropping off the replacement merchandise, or bring the returning merchandise to your nearest UPS drop-off location. A refund credit for the returned merchandise will be processed automatically, once it has returned to our offices. If replacement merchandise is requested, it will be shipped without payment, and the refund credit from the returned merchandise will offset the cost.
• No Reason / Changed Mind / Ordered Wrong Item: We offer a 30-day window for returning merchandise that is in resaleable condition. Within this time frame, call customer service at 800-225-4641 or email
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, and please specify the reason for the return. A digital UPS return label will be emailed to you, to be printed and taped to the returning merchandise. You may choose to give the returning package(s) to the UPS driver that delivers your next order, or bring the returning merchandise to your nearest UPS drop-off location. A refund credit for the returned merchandise will be processed automatically, once it has returned to our offices. The refund credit will amount to the price of the merchandise minus the cost of return shipping.
• All shipping charges, including return shipments, are the responsibility of the customer and are non-refundable (except in cases of damaged or mispicked merchandise).
Failure to follow the procedures above, including having your return authorized by a customer service representative, will result in additional processing fees decreasing your refund amount.
Disclaimer
All information on this site is subject to typographical errors or changes without notice. We are not responsible if such changes/errors affect the pricing and availability of products listed on this site. While the information provided is believed to be accurate, it may include errors or inaccuracies. We suggest calling to verify information if accuracy must be guaranteed.
